Residents Charter

General

• Residents' needs will be of paramount importance with care centered on meeting the specific requirements of each individual.
  

• Residents have the right to choice, privacy, dignity and freedom consistent with their own safety and the safety of others.
  

• Residents have the right to participate in the formulation of their own care plans and to receive treatment in accordance with their individual plans.
  

• In meeting needs, the preferences and agreement of residents will always be sought and used as valuable information to guide individual treatment and formulate care plans
  

• Residents and their representatives have the right to make comment or complaint to the Home Manager or the Operational Director. Information about the procedure and the relevant contacts will be available to each resident.

Privacy

• Residents have free access to their lockable rooms where complete privacy is respected and admission of others is by consent only.
  

• A lockable piece of furniture will be provided in each bedroom where appropriate.
  

• Resident's personal affairs will be discussed in private and treated as strictly confidential.

Dignity

• Residents will be spoken to in a polite and courteous manner in the way that they have chosen to be addressed.
  

• Residents are considered to be individuals and accordingly they, their families, visitors and possessions will be treated with respect.

Choice

• Residents will have the opportunity to contribute to the organisation of daily routines and activities within the Home.
  

• Residents will have the freedom to choose how they organise their time, who they spend it with and what they do.
  

• Where possible residents will have the freedom to come and go as they would in their own home, observing the courtesy of informing the person-in-charge and indicating where they are and approximate time of return.
  

• Residents will continue to enjoy the same rights as any other citizen living in the community.